How to Register & Check PTCL Complaint Status Online?

Sometimes, due to technical issues, your PTCL services may not work or you may experience slow browsing or disconnection issues. To resolve all these problems you need to let PTCL know about the issue so they can resolve it. PTCL has an excellent complaint registration system. There are more than six channels available through which you can register your PTCL Complaint. In this article, we’ll talk about all of these six methods and how you can check your PTCL Complaint status. Let’s get started!

How to register a PTCL Complaint?

There are six methods to register a PTCL complaint online and offline. You can use any of these methods for PTCL complaint registration. Before we proceed, if your services are blocked due to non-bill payment, and you haven’t received your PTCL bill, you can download your Duplicate PTCL Bill from this website. Now, let’s talk about each method, one by one.

PTCL Complaint using Phone:

If you’re not good with technology, you can use the traditional and simplest method to register your complaint. All you need to do is call the PTCL complaint number i.e. 1218, talk to one of our representatives, and explain your issue in detail. Our representative will perform certain checks and try to resolve your issue on call. Otherwise, your complaint will be registered and you’ll be given a complaint number. Our technical team will try to resolve your issue as soon as possible within 48 hours.

You can also dial the PTCL complaint number from your mobile by entering the area code before the number and then entering the number twice. For example, you’ll dial 051-12181218 to register a complaint from your mobile.

PTCL Complaint using SMS:

If you don’t want to waste time waiting for your call to connect with one of our representatives, you can use the easiest method to register your complaint, i.e. through SMS. I say easiest because all you need to do is send an SMS and your complaint will be registered. Here is the step-by-step procedure.

  • Open the SMS app on your mobile.

  • Type CMP in the text box and give space.

  • Write your area code and Landline number together like this (042-37123445).

  • Give one space and enter your PTCL’s product code for which you wish to register a complaint, e.g. BB for broadband and LL for a landline.

  • At last, send the SMS to the PTCL helpline number (051-12181218).

  • (Format Example: CMP 042-3712345 BB)

You will receive a Complaint Registration number as soon as you send the SMS.

PTCL Complaint using Live Chat:

Live chat is another excellent way to register your PTCL online complaint. Using this method, you can chat with a representative and they will try to resolve your problem in real-time or by registering your complaint. However, PTCL Live Chat is not available 24/7. Live chat agents are available Monday through Saturday between 9 a.m. and 9 p.m. Follow the following steps to register your complaint using live chat.

  • Visit the Live Chat page by clicking here.

  • Click on the green color box at the right corner of your screen that says “Live Chat”. (as shown in the picture below.)

PTCL Live Chat

  • Fill out the form and click on the Start button.

  • Wait for a moment and one of our representatives will join you shortly.

PTCL Complaint using Online Form:

If you are short on time and would prefer not to wait to speak with one of our representatives, then this is the best option for you. It works just like the SMS method. You just have to fill out a form and your complaint will be registered in no time. Here is a step-by-step process to register your online complaint.

  • Visit the Online Form link by clicking here.

  • You’ll see the following form on your screen.

PTCL Online Complaint

  • Select the product for which you want to register the complaint. E.g. internet in case of slow browsing.

  • Choose the complaint type you’re facing from the drop-down menu.

  • Select your city code and enter your PTCL number or MDN in case of EVO.

  • Enter your active mobile number and email address.

  • Solve the captcha and click on the Submit button.

  • Enter the OTP you receive on your mobile number.

  • You’ll receive your complaint number through SMS on your number.

PTCL Complaint using Email:

Email is one of the oldest modes of online communication. PTCL also provides this facility to its customers. This is a simple method to register your complaint. All you need to do is write an email that describes the issue you’re facing and send it to the email given below. Our team will get back to you as soon as possible. Please don’t use abusive words and avoid unprofessional language. It would be helpful if you mentioned your PTCL Internet Speed in case you’re facing a slow browsing problem.

PTCL Complaint Email: [email protected]

PTCL Complaint using PTCL Whatsapp:

Nowadays, WhatsApp is the most used mode of communication. Therefore, PTCL is providing its customers the facility to register their complaints using WhatsApp. All you need to do is save the PTCL Complaint Whatsapp Number ‘03312181218‘ and send a message to it. You simply send a hello message or anything you want. One of our representatives will reply to you as soon as possible.

How to check PTCL Complaint Status?

Just like you register your PTCL complaint online, you can check your complaint status using this website. Follow these steps to check your registered PTCL complaint status online.

  • Visit the complaint status page by clicking here.

  • You’ll see the following box on your screen.

PTCL Complaint Status

  • Choose the product for which you registered your complaint. E.g. internet in case of internet disconnection.

  • Enter your PTCL number or MDN ID in case of EVO.

  • Enter the complaint number that you were given.

  • Click on the “View Status” button.

  • Your complaint status will be displayed on your screen.


In this article, we discussed six different methods that you can use to register your PTCL complaint. If you ask me, SMS is the most convenient method to register your internet complaint. However, you can choose any of the six methods discussed in this article.

Frequently Asked Questions:

How can I complain to PTCL?

You can complain to PTCL by calling the helpline number 1218.

Is the PTCL helpline free?

Yes, there are no charges if you dial the PTCL helpline 1218 from your landline.

How can I call the PTCL helpline from my mobile?

You can call the PTCL helpline by entering the area code before the number. You will dial 051-12181218 from your mobile.

How can I complain about PTCL on WhatsApp?

Save the PTCL Whatsapp number ‘03312181218′ on your mobile and send a Whatsapp message on it to register your complaint.

How can I complain in PTCL online?

Visit the PTCL online complaint page and fill up the form to register your complaint.

How to check the PTCL complaint status?

Visit the complaint status page and enter your complaint number to check your PTCL complaint status.

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